Shipping & Returns

 

ORDER PROCESSING
Once your order is placed it will be reviewed. Dr. Diamond's Metacine reserves the right to cancel any orders that are not in line with our Terms and Conditions.

INTERNATIONAL SHIPPING
We apologize, but currently we are unable to process and ship orders to destinations outside of the United States.

SHIPPING & HANDLING
Business Days: Monday - Friday, excluding federal holidays within the United States, as well as the day after Thanksgiving. Orders received are typically shipped the same business or next business day. Orders placed during the weekend will be processed on the next business day.

SHIPMENT TIMING
If you have a question about the status of your order, please reference the tracking number in your confirmation email or email info@drdiamondsmetacine.com.

SHIPPING COSTS
· Standard Shipping (Delivers in 5-7 business days): Complimentary for orders $200 and above, calculated at checkout for under $200.
· Express Shipping (2-Day. Delivers in 2 business days): Calculated at checkout.

RETURNS

Unopened products are eligible for Returns within 28 days of receiving your Order. Returns will be accepted on full-size products only if the cellophane wrapping is intact. Please note, Discovery size products are not eligible for Returns. If you would like to make a return, please ship your products to:

Dr. Diamond’s Returns
c/o Sage Distribution
1305 E Warner Ave
Santa Ana, CA 92705
Please include your Order number. Once we have received your return, we will process your refund. If you have further questions, please email info@drdiamondsmetacine.com.