FAQ

Dr. Diamond's Metacine is a physician-developed skincare brand inspired by regenerative medicine, advanced biotechnology, and Dr. Jason Diamond's aesthetic expertise. Our formulas combine bioengineered technologies, biomimetic ingredients, and clinically validated actives designed to support healthier, more youthful-looking skin.

Inspired by the technologies and treatments used in Dr. Diamond's practice, our products are formulated using bioengineered growth factors, advanced peptides, human-identical microcollagen, and biomimetic hydration technologies. Rather than focusing on a single ingredient, our formulas leverage Molecular Synergy to support multiple biological pathways involved in skin health and rejuvenation.

Yes. All Dr. Diamond's Metacine products are vegan and cruelty-free. Our bioengineered technologies are produced through advanced biotechnology and do not contain animal-derived ingredients.

Yes. Dr. Diamond's Metacine does not test on animals and our products are cruelty-free.

No, our growth factors are bioengineered and human-identical, meaning they are designed to mimic naturally occurring human growth factors without being derived from human tissue, blood, or cells.

Molecular Synergy is our formulation philosophy. Inspired by Dr. Diamond's multi-modality approach to aesthetic medicine, our products combine complementary technologies designed to support multiple biological pathways simultaneously. By addressing cellular communication, renewal, hydration, collagen architecture, and barrier function together, we help deliver more comprehensive skin rejuvenation.

Yes. Our products were designed to work synergistically as a complete system. While each product delivers benefits on its own, layering products within the collection helps support multiple aspects of skin health and rejuvenation simultaneously.

For a complete routine, we recommend applying products in the following order:

Morning:

• InstaFacial® Plasma
• InstaFacial® Infusion
• EyeLift
• HYDR/O

Evening:

• InstaFacial® Plasma
• InstaFacial® Infusion
• EyeLift
• InstaFacial® Emulsion
• HYDR/O

Many Dr. Diamond's Metacine products are inspired by technologies commonly used in aesthetic medicine and may be incorporated into post-procedure skincare routines. Because every procedure and recovery timeline is different, we recommend consulting your physician regarding when to resume skincare products following treatment.

If you are pregnant, planning to become pregnant, or breastfeeding, we recommend consulting your physician before introducing any new skincare products into your routine.

We accept all major credit cards, including Visa, Mastercard, American Express, Discover or Diners Club as well as Shop Pay, Apple Pay, Google Pay, Meta Pay, PayPal, and Amazon Pay.

Yes. Eligible customers may choose Shop Pay Installments or Afterpay at checkout to split purchases into smaller payments. Payment options are subject to approval by the respective platform.

Your payment method will be charged at the time your order is placed.

At this time, we are unable to accept multiple payment methods for a single order unless using a gift card in combination with an accepted payment method.

Applicable sales tax is calculated at checkout based on your shipping destination and local tax regulations.

Yes. We use secure, encrypted payment processing technology to help protect your personal and payment information throughout the checkout process.

Yes. Dr. Diamond's Metacine digital gift cards are available for purchase and can be redeemed online toward any eligible product.

Promo codes can be entered during checkout in the designated discount code field before completing your purchase.

Orders are typically processed within 1–2 business days. During periods of high demand, processing times may be slightly extended.

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

You can track your order using the tracking link included in your shipping confirmation email. If you have an account, you may also view your order status within your account dashboard.

We begin processing orders as quickly as possible to ensure timely delivery. If you need to modify or cancel your order, please contact support@drdiamondsmetacine.com immediately. While we will do our best to accommodate your request, we cannot guarantee changes once an order has been submitted.

Please contact support@drdiamondsmetacine.com as soon as possible. If your order has not yet been processed, we may be able to update the shipping address. Once an order has shipped, we may be unable to make changes.

We recommend checking with household members, neighbors, your building management, or the shipping carrier first. If you are still unable to locate your package, please contact support@drdiamondsmetacine.com and we will assist you.

Once orders have been placed, we are generally unable to combine them. We recommend reviewing your cart carefully before completing checkout.

Tracking updates may take up to 24–48 hours to appear after your order has shipped. If tracking has not updated for several business days, please contact support@drdiamondsmetacine.com for assistance.

If a package is returned due to an incorrect address, failed delivery attempts, or refusal of delivery, please contact our support@drdiamondsmetacine.com team regarding options for reshipment.

Orders are processed and shipped during standard business days. Orders placed on weekends or holidays will begin processing on the next business day.

We offer complimentary standard shipping on orders $200+. Shipping options and thresholds are displayed at checkout and are subject to change.

Business Days: Monday - Friday, excluding federal holidays within the United States, as well as the day after Thanksgiving. Orders received are typically shipped the same business or next

Business Days: Monday - Friday, excluding federal holidays within the United States.

Order by 11AM PST for UPS Next Day Air and UPS 2-Day Air. All orders placed after 11AM PST will be fulfilled the next day. UPS Next Day Air and UPS 2-Day Air orders placed after 11am PST on a Friday - Sunday will ship Monday, UPS Ground orders will ship Tuesday. If you have a question about the status of your order, please reference the tracking number in your confirmation email.

Yes. We currently ship to select international destinations: Canada, UK, Australia, Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Israel, Italy, Netherlands, New Zealand, Norway, Poland, Portugal, Spain (49 of 52 provinces), Sweden, Switzerland, United Arab Emirates, Cyprus, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Bosnia & Herzegovina, Bulgaria, Croatia, Estonia, Greece, Guernsey, Hungary, Isle of Man, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Romania, San Marino, Slovakia, Slovenia, Ukraine, Mexico, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay.

Shipping rates, duties, taxes, and delivery times vary by country.

For any international order lost packages or delays, please contact Partners@passportglobal.com.

Delivery times vary based on your shipping method and destination. Once shipped, most domestic orders arrive within 3-10 business days.

Yes. Once your order ships, you will receive a confirmation email containing your tracking information.

International duties and taxes are calculated at checkout when applicable. Depending on your destination, additional fees may be collected by local customs authorities.

We want you to love your purchase. If you are not completely satisfied with your purchase, return requests are accepted within 28 days of Order.

Full-size products are eligible for a refund only if the cellophane wrap is unopened and intact.

Discovery-sized products are final sale.

Products that are not sealed in cellophane are final sale to ensure the safety, integrity, and efficacy of our clinical formulations. This includes the INSTAFACIAL DISCOVERY KIT.

If you would like to make a Return request, email us at support@drdiamondsmetacine.com and include your order number and the product(s) you wish to return. Please note, customers are responsible for shipping costs.

Once we have received and approved your Return request, we will process a refund within 7-10 Once we have received and approved your Return request, we will process a refund within 7-10 business days. If you have further questions, please email support@drdiamondsmetacine.com.

To initiate a return, please contact support@drdiamondsmetacine.com or visit our Returns Portal. Our team will guide you through the process and provide any necessary instructions.

Discovery Sizes, samples, promotional items & gift-with-purchase items are final sale & are not eligible for return or exchange.

Once your return has been received and processed, refunds are typically issued to the original payment method within 7-10 business days, depending on your financial institution.

No. Products purchased through authorized retail partners must be returned to the retailer from which they were purchased and are subject to that retailer's return policy. Dr. Diamond's Metacine can only accept returns for orders placed directly through drdiamondsmetacine.com.

If your order arrives damaged or defective, please contact support@drdiamondsmetacine.com within 7 days of delivery and include photos of the product and packaging. We will work with you to resolve the issue as quickly as possible.

At this time, we do not offer direct exchanges. If you would like a different product, please initiate a return for the original item (if eligible) and place a new order.

Packages refused upon delivery may be returned to our facility. Once received, any applicable refund will be processed in accordance with our Return Policy.

If your order is shipped to a country within the European Union, you may have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing a reason, in accordance with applicable consumer protection laws.

To exercise your Right of Withdrawal, please submit a return request form. Once your request has been received, we will provide instructions for returning your eligible item(s).

Yes. If you exercise your Right of Withdrawal, eligible products must be returned to us in accordance with our return instructions before a refund can be issued.

For hygiene and consumer safety reasons, the Right of Withdrawal does not apply to sealed cosmetic products that have been opened after delivery. If the protective seal or cellophane has been broken or the product has been used, we may be unable to accept the return in accordance with applicable law.

Unless otherwise stated during checkout or required by applicable law, customers are responsible for the cost of returning products when exercising the Right of Withdrawal.

Once we receive and inspect your returned product(s), we will process your refund within 14 days. Refunds will be issued to the original method of payment and may be withheld until the returned goods have been received or you have provided proof of return shipment, whichever occurs first.

If you exercise your Right of Withdrawal, we will refund the standard delivery charges paid for your order, where required by applicable law. Any additional costs for expedited or premium shipping services are generally non-refundable.

No. The EU Right of Withdrawal only applies to eligible orders shipped to countries where this right is required under applicable consumer protection laws.

No. You may check out as a guest. However, creating an account allows you to view order history, manage subscriptions, save addresses & access loyalty program benefits.

You can create an account by selecting the Account icon at the top of the site and following the registration instructions.

Select "Forgot Password?" on the login page and follow the instructions sent to your email address.

Once logged in, you can update your personal information, saved addresses, and communication preferences within your account settings.

Order history can be viewed within your account dashboard after signing in.

You may unsubscribe from emails by selecting the "Unsubscribe" link included in our communications. SMS subscribers may opt out at any time by following the instructions provided in our text messages.

For assistance with orders, products, subscriptions, or account-related questions, please contact support@drdiamondsmetacine.com through our Contact Us page. Our team will be happy to assist you.

Metacine Collective is our loyalty program designed to reward our valued clients. Members earn points on purchases and engagement activities that can be redeemed for exclusive rewards, benefits, and experiences.

Joining is complimentary. Simply create an account, join The Metacine Collective & begin earning points immediately on eligible purchases and activities.

Members can earn points through qualifying purchases & select engagement activities. Additional opportunities to earn points may be offered throughout the year.

Points may be redeemed for eligible rewards during checkout. Available rewards & redemption values can be viewed within your Metacine Collective account dashboard.

There are two tiers, Collective Member & Diamond Member.

The Diamond Member is available for subscription customers.

Benefits may include points on purchases, exclusive offers, early access to launches, birthday rewards, special events & other member-only experiences.

If an order is returned, any points earned from that purchase will be deducted from your account balance.

At this time, Metacine Collective points may only be earned on purchases made directly through drdiamondsmetacine.com. Purchases made through authorized retail partners are not currently eligible for points accrual, though we are actively exploring additional ways to reward our community in the future.

No. Membership in Metacine Collective is complimentary.

Our subscription program allows you to automatically receive your favorite products on a recurring schedule while enjoying exclusive subscriber savings and benefits. Your selected products will be delivered according to the frequency you choose.

Yes. You may update your upcoming order, swap products, skip a shipment, or modify your subscription at any time through your subscription portal.

You can adjust your delivery frequency at any time through your subscription portal. Whether you need products more frequently or less often, your schedule can be updated to fit your routine.

You may update your shipping address, billing information, and payment method through your subscription portal before your next order is processed.

Your first subscription order will be processed immediately at checkout. Future orders will automatically renew based on the delivery frequency you selected.

Yes. Subscription purchases earn Metacine Collective points just like regular purchases. Eligible rewards may also be redeemed on subscription orders, subject to program terms and conditions.

We'll send you an email reminder before your next subscription order is processed, giving you time to make changes, skip your shipment, or update your preferences.

There is a minimum of 3 delivery cycles. Afterwards, you may modify, pause, skip, or cancel your subscription at any time through your subscription portal. Additional details can be found in our Subscription Terms & Conditions.

At this time, we do not support subscription orders for international markets. 

Yes. All Dr. Diamond's Metacine products are vegan and do not contain animal-derived ingredients. Our bioengineered technologies are produced through advanced biotechnology and are designed to support the skin without the use of animal-derived materials.

Yes. Dr. Diamond's Metacine does not test on animals and our products are cruelty-free.

No, our growth factors are bioengineered & human-identical, meaning they are designed to mimic naturally occurring human growth factors without being derived from human tissue, blood, or cells.

Human-identical ingredients are bioengineered to mirror the structure & function of molecules naturally found in the human body. This allows them to work in harmony with the skin's biology while maintaining the highest standards of safety & consistency.

Biomimetic ingredients are designed to mimic substances naturally present in healthy, youthful skin. Examples include skin-identical lipids, peptides, growth factors, and collagen technologies that help support the skin's natural functions.

Our formulas are designed with skin compatibility in mind and are suitable for most skin types, including sensitive skin. As with any skincare product, we recommend patch testing prior to use, particularly if you have known sensitivities.

Yes, Dr. Diamond's Metacine products are formulated without added fragrance. Inspired by the needs of patients in Dr. Diamond's clinical practice, our formulas are developed with a focus on efficacy, skin compatibility & supporting healthy skin function.

If you are pregnant, planning to become pregnant, or breastfeeding, we recommend consulting your physician before introducing any new skincare products into your routine.

Many Dr. Diamond's Metacine products are inspired by technologies commonly used in aesthetic medicine and may be incorporated into post-procedure skincare routines. Because every procedure and recovery timeline is different, we recommend consulting your physician regarding when to resume skincare products following treatment.

Our products undergo extensive safety, stability, and compatibility testing to ensure they meet the highest standards of quality and performance.

Yes. EyeLift is ophthalmology tested and safe for contact lens wearers.

The color of InstaFacial® Plasma comes from the naturally derived radish root ingredient within the formula. Because these ingredients are natural, the color can vary slightly from batch to batch, the color may also vary. These natural variations do not affect the safety, quality, or efficacy of the product.